Refund policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our updated refund policy below.
Returns
You may return most new, unopened Regal Feline products within 45 days of delivery for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We cover the cost of shipping and returns, with no hidden or restocking fees (this policy does not apply to orders outside of the contiguous USA).
Non-returnable items
Some items cannot be returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Custom or personalized items
Please contact us at support@regalfeline.us if you have any questions about whether an item can be returned.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider.
Late or missing refunds
If you haven't received a refund yet, please check your bank account again, then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at support@regalfeline.us.
Shipping
To return your product, please mail it to the address provided on your order or contact us at support@regalfeline.us for further instructions. As part of our updated policy, we cover the cost of shipping and returns for orders within the contiguous USA.
We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.